Shipping Information
Shipping FAQ
Do you dispatch orders on weekends?
We dispatch items Monday through Friday. To guarantee same day dispatch please place your order by 11am.
Can you deliver to P.O. Boxes?
Due to our oversized packages we are unable to deliver to P.O. Boxes. Also, our products are too big to fit in the box.
Do you deliver outside of New Zealand?
At the moment, we only deliver to New Zealand addresses.
Which transport services does Pellet Hub use?
We use Mainfreight for large items such as barbecues and smaller items we’ll deliver via NZ Post.
Can I cancel my order?
Sure, you can cancel at any time prior to your order being picked up by our courier or freighter. Contact us immediately on info@pellethub.co.nz.
Can I change my delivery address after my order has been placed?
To arrange a different delivery address, please contact us on info@pellethub.co.nz.
Where’s my tracking number?
We don’t have an automated system in place yet but get in touch with our friendly team and they’ll manually send you a tracking number via email.
Free Shipping Terms and Conditions
Delivery timeframes may vary for rural or non-mainland addresses.
Free Shipping Offer | We’ll Handle Your Package for Free, But Don’t Take the Piss
Free shipping is available for orders delivered to urban addresses on the New Zealand mainland.
For rural mainland and non-mainland addresses, we offer free shipping up to $50. Any additional shipping costs beyond this amount will be calculated separately.
FREE SHIPPING OFFER RUNS TO END OF DECEMBER 2024
Rural Address Policy:
If your shipping address is classified as rural, our team will contact you directly with a quote for any additional shipping costs exceeding $50.
Orders will not be processed until these additional costs are confirmed and agreed upon.
Non-Mainland Addresses:
For non-mainland addresses (e.g., Waiheke Island, Stewart Island, and other offshore locations), our team will contact you directly with a quote for any additional shipping costs exceeding $50.
Orders will not be processed until these additional costs are confirmed and agreed upon.
Additional Information:
The free shipping offer applies to standard shipping services only and does not cover oversized items or special delivery requirements.